24/7 AI Voice Support That Sounds Human
Handle returns, exchanges, and reorders with intelligent phone support
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24/7 AI Voice Support That Sounds Human
Deploy AI voice agents that handle customer calls naturally. 85% resolution rate, 2-minute average handle time, and 95% CSAT scores across 5K+ monthly calls.
Let’s build the future together!
20+ Customer Brands
Voice-First Customer Service
Always Available
TotaHQ’s AI voice agents provide 24/7 phone support that sounds natural and human. Handle returns, exchanges, reorders, and customer inquiries at scale while maintaining high satisfaction scores and reducing operational costs.
Scale Your Phone Support with AI
We help businesses deliver exceptional voice experiences
Why Choose Us?
5K+
Calls/Month
85%
Resolution Rate
2min
Avg Handle Time
95%
CSAT Score
Why Choose Our AI Voice Agent Services?
By leveraging natural language processing and voice synthesis, our AI voice agents deliver human-like conversations that resolve customer inquiries efficiently and accurately.
Our USP
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Natural Conversation AI
Our voice agents understand context, handle interruptions, and speak naturally using advanced speech synthesis and real-time language processing.
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Order Management
Seamlessly handle order status checks, tracking updates, reorders, and modifications through intelligent integration with your systems.
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Returns & Exchanges
Process return requests, exchange inquiries, and refund questions automatically while following your specific policies and workflows.
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Call Routing & Escalation
Intelligent routing determines when to handle calls autonomously and when to escalate to human agents, ensuring optimal resolution paths.
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Multi-Language Support
Serve global customers with voice agents that speak multiple languages fluently, with natural accents and cultural awareness.
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CRM Integration
Deep integration with Zendesk, Salesforce, and custom CRMs ensures all call data, transcripts, and outcomes are logged automatically.
Our Voice AI Capabilities
Comprehensive voice agent features that handle the full customer service lifecycle.
Inbound Customer Support
Handle incoming customer calls 24/7 with natural conversation, context awareness, and intelligent response generation grounded in your knowledge base.
Order Status & Tracking
Provide real-time order updates, shipping information, and delivery estimates by integrating with your order management and logistics systems.
Returns & Exchange Processing
Guide customers through return processes, validate eligibility, generate RMA numbers, and initiate exchange workflows automatically.
Reorder Assistance
Help customers quickly reorder previous purchases, suggest complementary products, and complete transactions over the phone seamlessly.
FAQ & Policy Questions
Answer common questions about shipping, returns, warranties, and policies using AI grounded in your documentation and knowledge base.
Human Handoff
Seamlessly transfer to human agents when needed, with full context and conversation history to ensure smooth continuity.
How TotaHQ Transforms Phone Support with Voice AI?
We deliver measurable improvements in customer satisfaction, operational efficiency, and cost reduction through intelligent voice automation.
5K+
Calls Handled Monthly
85%
First-Call Resolution
2min
Average Handle Time
95%
Customer Satisfaction
24/7
Always Available
Core Technologies We Use
With TotaHQ, experience cutting-edge voice AI technology that delivers natural, intelligent, and scalable phone support for your business.
How TotaHQ Supercharges Your Phone Support?
Delivering exceptional voice experiences that scale with your business growth.
VOICE AI EXPERTISE
NATURAL CONVERSATIONS
SEAMLESS INTEGRATION
INSTANT SCALABILITY
DATA PRIVACY & SECURITY
See our Excellence being validated
What Our Partners Say?
Apoorva came in and not only took over the full backend technology but also built an amazing team of talented engineers who were hungry to make an impact. He optimized our technology function end to end starting from building an in-house technology team
Ashit Joshi
Ex Director of Engineering Chegg
Gaurav is super good at troubleshooting issues and does necessary research and identifies the approach/root cause. Given a problem he comes up with quick proposals/solutions with the required amount of research.
Sathishkumar Subramaniam
Amazon
From the start, Apoorva impressed me with his remarkable creativity. He consistently brought fresh perspectives and innovative solutions to the table, challenging the status quo and pushing our team to think outside the box.
Rupesh Bansal
Software Engineer
Partner to Transform Your Phone Support with Voice AI
Embark on a revolutionary path to exceptional customer service with our voice AI solutions. Our team of skilled experts combines technological expertise, voice technology knowledge, and creative thinking to develop natural conversation experiences that seamlessly match your business goals.
Connect with our best mindsFrequently Asked Questions
What services does TotaHQ provide for retail brands?
TotaHQ builds high-converting Shopify storefronts, runs performance ad campaigns, and deploys AI shopping experiences—chatbots, voice agents, and full WhatsApp browse-to-checkout flows. We also offer virtual model image generation and a self-hosted, Shopify-like commerce stack for teams that want full control over data and scaling.
Can you design and customize Shopify themes for speed and conversion?
Yes. We craft custom themes or extend existing ones with a performance-first approach—clean code, image/CDN strategy, and storefront UX best practices to improve Core Web Vitals, CVR, and AOV.
How does the virtual model variant generator work?
Provide product images and prompts (model traits, pose, scene). Our system produces on-brand images of models wearing your garments in multiple variants (sizes, tones, settings). You retain usage rights for the generated assets; we can align outputs with your brand guidelines and PDP image specs.
What can your AI chatbot and voice agent handle?
Sizing help, product discovery, cross-sell/upsell, order status (WISMO), returns/exchanges, policy FAQs, and store info. They integrate with Shopify, CRMs, helpdesks, and logistics systems, with live-agent handoff when needed.
Do you support WhatsApp shopping and checkout?
Yes. We set up catalog browsing, carts, COD/prepaid payments, order tracking, returns, and notifications inside WhatsApp using approved message templates and opt-in flows. We also support multi-language experiences and rich media.
Which ad platforms and attribution tools do you work with?
Meta and Google are standard; we also support TikTok where relevant. For measurement we implement GA4, first-party tracking, server-side events, and clean UTM governance to improve ROAS and blended MER visibility.
Can you integrate with our existing stack (ERP, OMS, WMS, POS)?
Absolutely. We connect via native apps, APIs, or lightweight middleware. We’ve integrated storefronts with inventory, pricing, fulfillment, loyalty, and analytics systems in both cloud and on-prem environments.
How do you approach data privacy and compliance?
We design solutions to align with GDPR/CCPA principles, follow least-privilege access, and use encryption in transit/at rest. For payments, we integrate with PCI-compliant providers. We can sign a DPA and support your internal compliance reviews and consent flows (including WhatsApp opt-ins).
What are your engagement and pricing models?
We offer fixed-scope projects, monthly retainers, milestone-based builds, and build-operate-transfer options. For new initiatives, many brands start with a pilot focused on a single KPI (e.g., CVR or ROAS) before scaling.
What does the self-hosted Shopify-like platform include?
A modular commerce stack (catalog, cart/checkout, orders, content, search) you can run on your cloud (e.g., AWS/GCP). You own the data, scaling strategy, and costs. We provide deployment templates, observability, and a migration plan.
Do you offer post-launch support and SLAs?
Yes. We provide support tiers with response time targets, release cadences, and performance reviews. We can also train your in-house team and hand over runbooks, playbooks, and dashboards.